Throughout the year, our orders typically are processed within 3-4 business days. Shipping is additional to this processing/turn around time. 

Estimated Processing Time + Shipping = Happy Order Delivered

This timeframe may vary during peak periods like Christmas or special events.

For the most up-to-date dispatch information, please check the banner on our website or visit our status page.

These times are estimates and may fluctuate due to sales, high demand, or other busy periods. If the turnaround time exceeds what was initially indicated when you placed your order, we’ll be sure to keep you updated every step of the way.

Please note that all processing times are calculated in business days and are estimates only.

YES! You can!! You will need to seelct Priority Processing in the checkout. 

For an additional fee, your order is processed, packed, and shipped the next business day via Express Post.

For example, an order placed on Tuesday will ship Wednesday, while an order at 12:30 am Wednesday will ship Thursday. This option is available at checkout under postage options.

Shipping time depends on the method you select and is added to our dispatch time. Express Post and Priority Processing offer faster delivery for urgent orders.

However, the only way to jump the queue and to get your order fastest (within a few days) is to select prioirty dispatch/processing in checkout. 

Yes, absolutely! You’re welcome to collect your order from our Romsey, Victoria warehouse located at:
8/8 Mitchell Court, Romsey VIC

Collection Hours:
Monday to Friday: 8:00 am – 3:30 pm
Saturday: 9:00 am – 12:00 pm
Closed: Sundays and all public holidays

We’ll notify you via email once your order is ready for collection. Please wait for this confirmation before arriving to ensure your order is prepared and ready to go.

If you have any questions about the collection process or need assistance, feel free to reach out to us. We look forward to seeing you!

Our shipping prices start at $9.95. As your order weight increases, the price adjusts accordingly—but rest assured, it’s always very reasonable.We strive to keep our shipping costs as low as possible for you!

We offer the following options:

All orders are shipped via the eParcel, Australia Post system, unless it is an oversized item. 

Standard Post: Orders are shipped within our advertised dispatch times.

Express Post: Faster delivery through the Australia Post network, shipped within our advertised dispatch times.


Priority Processing: For an additional fee, your order is processed, packed, and shipped the next business day via Express Post.

For example, an order placed on Tuesday will ship Wednesday, while an order at 12:30 am Wednesday will ship Thursday. This option is available at checkout under postage options.


All orders shipped will be posted requiring a signature. NO ATL (authority to leave) as we want to make sure every single item gets to our customers safely. 

Laser Blanks ships throughout Australia, New Zealand, United States, Canada, Hongkong. We are always adding to our international locations.

If you're outside of these areas, please email us at hello@laserblanks.com.au and our team will be more than happy to assist you.

We understand that it can be frustrating to realise you’ve forgotten something after placing an order. However, unfortunately, we are unable to add items to an order once it has been finalised. This rule has come in to place in 2025. 

This policy is in place to keep our production processes running smoothly and efficiently. Adding items to orders, even those that haven’t been shipped yet, causes significant disruptions and delays for both your order and others. To ensure everyone receives their items on time, we’ve had to adopt a strict no-additions policy.

We kindly ask that you double-check your cart before completing checkout to ensure you’ve included everything you need. If you require additional items after placing your order, you will need to place a new order.

Thank you for your understanding and for helping us keep things running as efficiently as possible for all our customers!

Yes, absolutely! We’re happy to take on custom requests, though availability depends on the time of year and our current workload.

To get started, please fill out our custom order https://www.laserblanks.com.au/pages/custom-order .

Please note:
Minimum Order Quantities (MOQs) apply.You'll need to provide an SVG file for us to complete your custom design. If an SVG isn’t provided, design fees will apply.We do not accept copies of other people’s designs, offensive or crude content, or licensed materials.

At Laser Blanks, we specialise in creating custom products tailored to your needs—whether it’s business signage or unique items that elevate your brand. From a single piece to bulk production of over 100,000 units, we have the expertise to bring your ideas to life!

At Laser Blanks, we take great care to package every item securely to ensure it arrives in perfect condition.

However, we understand that sometimes items can be damaged during transit.

To help us resolve any issues quickly, please follow these steps if you receive a damaged item:

Inspect Your Order
Upon receiving your order, carefully check all items to ensure everything is as it should be.

Take Photos
Capture clear photos of all items, including the packaging they arrived in.

Take close-up photos of the damage.
The more photos you can provide, the better equipped we’ll be to assess the situation.

Contact Us
Email your photos, along with your name, address, and order number, to hello@laserblanks.com.au

Use the subject line:
Damaged Order.

Timeframe for Reporting
To be eligible for assistance, please contact us within 5 business days of receiving your order.

Unfortunately, claims submitted after this timeframe cannot be processed as per our terms and conditions.

At Laser Blanks, we are unable to provide returns or exchanges once products have left our Melbourne studio.

The only exceptions are cases covered under Consumer Guidelines, such as items that are:
- Damaged during transit.
- Faulty.
- Not as described.
 
For information on handling damaged items, please refer to our FAQ on Damaged Orders.

If an item is returned to us or remains uncollected, we will attempt to contact you three times over a six-month period. If we do not receive a response or the order is not collected within this timeframe, the item will be disposed of.

Please note:
Orders that are disposed of under these circumstances will not be refunded.

It is important to ensure that your contact details are accurate and to respond promptly to any communication from our team.

We encourage you to reach out as soon as possible if you believe your order may be returned or if you’re unable to collect it within a reasonable timeframe.

At Laser Blanks, we work hard to ensure every order is accurate. However, mistakes can happen—we’re only human!

If there’s an issue with your order, rest assured we’ll fix it promptly.

To help us resolve the matter quickly, please follow these steps:

Inspect Your Order
When your order arrives, please check all items carefully to ensure everything is correct and accounted for.

Take Photos
Capture clear photos of all items, including the packaging they arrived in.

Take a photo of any incorrect item(s). The more details and images you can provide, the easier it will be for our team to assist.

Contact Us
Email your photos, along with your name, address, and order number, to hello@laserblanks.com.au.

Use the subject line:
Incorrect Order.

Timeframe for Reporting
Please reach out to us within 5 business days of receiving your order to ensure we can assist you.

Claims made after this timeframe, unfortunately, cannot be processed as per our terms and conditions.

We appreciate your understanding and cooperation and are committed to resolving any issues as quickly as possible.

We understand how frustrating it can be when an order doesn’t arrive as expected! Once your order leaves our Melbourne studio, it’s in the hands of Australia Post, and we have no control over the delivery process, including any delays.

However, rest assured that all orders (excluding bulky items) are sent via Australia Post eParcel with tracking. You’ll receive your tracking details via email once your order has been fulfilled.

Steps to Take if Your Order Hasn’t Arrived:

-Lodge an Enquiry with Australia Post:
Visit the Australia Post website to lodge an enquiry about your delivery.

Contact Us:
If you need further assistance, email us at hello@laserblanks.com.au AFTER 10 days, with your order number, name, and address, and we’ll escalate the enquiry with Australia Post on your behalf.

For Marked “Delivered” Parcels:
If your parcel is marked as “delivered” but you haven’t received it, you’ll need to raise a dispute with Australia Post.

Important Information:
Address Accuracy: Double-check your address during checkout. Laser Blanks is not responsible for parcels sent to incorrect addresses entered at checkout. Additional postage fees will apply if a parcel needs to be resent.

Return to Sender Fees:
If a parcel is returned due to an incorrect address or not being collected from the post office, a $12.90 return fee (charged by Australia Post) will apply. You’ll also need to pay additional postage fees for the parcel to be resent.

Signature on Delivery:
For security reasons, all parcels require a signature on delivery. We do not accept Authority to Leave (ATL) requests.

We’re here to help ensure your order arrives safely! If you have any questions or concerns, don’t hesitate to contact us.

Return to Sender Fees:
If a parcel is returned due to an incorrect address or not being collected from the post office, a $12.90 return fee (charged by Australia Post) will apply.

You’ll also need to pay additional postage fees for the parcel to be resent.

No, all photos (excluding our swatches), files, images, videos, and written content on our website are the exclusive property of Laser Blanks.

Using or mimicking our content without direct and written consent from Laser Blanks is strictly prohibited and may result in legal action.

We work hard to create unique and high-quality content, so we kindly ask you to respect our intellectual property rights.

If you have any questions or require specific permissions, please feel free to contact us.

We sure do! Sales and discounts are offered at the sole discretion of Laser Blanks. Some are announced and advertised, while others may come as a surprise!

Here are some key points to keep in mind regarding our sales and discounts:
No Retroactive Discounts:
Discounts cannot be applied to previous orders, regardless of when they were placed.
Discount Codes:
If a discount code is not entered at checkout, it cannot be applied after payment has been made and the order created.
No Rain-Checks:
Sales are only valid during the advertised timeframe, and no rain-checks will be issued.
Terms and Conditions:
Specific terms and conditions apply to each sale.

For full details on current sales and their terms, visit www.laserblanks.com.au/sale.

We recommend keeping an eye on our website and social media to ensure you don’t miss out on any great deals!

The brown material on your acrylic is the protective film designed to keep the surface free from scratches during handling and transit.

Here’s what you need to know:
The protective film can be brown or clear and is often present on both sides of the acrylic.

To remove it, simply peel it off using your fingernails. Avoid using sharp objects as they can scratch the acrylic.

Important Note About Mirror Acrylic:
Mirror acrylic has a grey backing that should not be removed—this layer creates the mirror effect.

The protective film on mirror acrylic is only on the front side.

If you have any questions or concerns about removing the protective film, feel free to reach out to us for assistance!

We understand how important colour accuracy is for your projects!

While we offer online colour swatches for your convenience, please note that colours can appear differently from screen to screen due to variations in device settings.

For the most accurate representation, we recommend:

- Purchasing physical colour swatches to see the exact shades in person.
- Visiting our Instagram to view real-life examples of our colours in use.
- For more detailed information about our colours, visit our dedicated colour information page [here].

Important Colour Notes:
Lilac Sorbet: This shade is very light and is often mistaken for white until placed against a true white background.
Navy Blue: Our navy blue tends to appear more like a royal blue.

We’re here to help if you have any further questions about our colours—don’t hesitate to reach out!

Laser Blanks is committed to supporting Australian businesses by offering additional discounts on our already wholesale prices to approved applicants. To be eligible for a wholesale account, applicants must meet the following criteria:

Active Australian Business: Your business must be actively trading under a registered business name linked to a valid and active Australian Business Number (ABN).

Established Purchase History: Applicants should have a history of purchasing from Laser Blanks, with the most recent order placed within the last three months, demonstrating that you are a current customer.

Laser Blanks Account:
You must have an existing account with Laser Blanks. If you haven't created one yet, you can do so here.

To apply for a wholesale account, please complete the Wholesale Application Form, providing detailed responses to each question. Incomplete applications or those lacking sufficient information may not be approved and may not be responded to. If you put in the effort - so will we.

Please note that approvals are at the complete discretion of Laser Blanks management and are subject to factors such as quotas and location caps.

If you have any questions or need further assistance, feel free to contact us at hello@laserblanks.com.au.